GREAT LEAP STUDIOS

Creating Writing Partnerships for Upsell and Added Service

Web designers, developers, marketing teams, and more all offer important services for their clients. It’s their goal to help their clients gain visibility, using the various skills they offer to assist their clients. Each of these types of companies offers an undoubtedly valuable service. But the more they can offer these clients, the more their …

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The Titanic of Incompetence: Comcast Support and Why Customer Service Matters

Recently I had a bad experience with Comcast, one of the leading television and phone service providers. It started when a technician hung up on me on purpose when my call was taking a while (terrible acting – actually yelled “Oh shoot, I dropped the…” and then hung up), and continued when I was sent …

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