Customer Support

The Titanic of Incompetence: Comcast Support and Why Customer Service Matters

The Titanic of Incompetence: Comcast Support and Why Customer Service Matters 150 150 Great Leap Studios

Recently I had a bad experience with Comcast, one of the leading television and phone service providers. It started when a technician hung up on me on purpose when my call was taking a while (terrible acting – actually yelled “Oh shoot, I dropped the…” and then hung up), and continued when I was sent back and forth between multiple departments that did not communicate and told multiple times that some technician or support staff…

read more